January 2021 - Royal Mail Delivery Delays

Hi there, 

The continued spread of COVID-19 means that more and more people are catching the virus and going into self-isolation. We're lucky at the Vela warehouse, and our strict social distancing guidelines have meant we haven't had any issues dispatching your orders on time, however the same thing can't be said about Royal Mail. 

We ship all our orders through Royal Mail using their 24 hour delivery service, however we have noticed that packages in certain areas or taking slightly longer to arrive. For most products this isn't a major issue, but for flowers it can be a disaster!

We've also explored alternative providers, however it seems like they are all experiencing similar delays and issues. We've taken some steps in our warehouse to minimise the risk of flowers arriving late and wilted. We're choosing flower varieties that are best suited to the rigours of post travel and we're storing flowers in water for longer before we pack them to ensure they're as hydrated as possible. 

Even so, longer delays may lead to your flowers arriving later and more wilted than usual. If your flowers do look a little lifeless when they arrive we still recommend cutting off the bottom of the stems and giving them a day or two in fresh water to bring them back to life. If you're still experiencing issues please feel free to contact us. 

Royal Mail have released a list of areas most affected by their staff shortages which we have included below, or you can read the full article here.

  • Ashford (TN23-TN27)
  • Barnsley (S70, S71, S72 and S75)
  • Basildon (SS13-SS16)
  • Bow (E3)
  • Bury St Edmunds (IP28-IP33)
  • Chelmsford (CM1-CM3)
  • Christchurch (BH23)
  • Daventry (NN11)
  • Debden (IG7-IG10)
  • Enfield (EN1-EN3)
  • Grays (RM16-RM20)
  • Hampton (TW12)
  • Highbury (N5)
  • Hornsey (N8)
  • Horsham (RH12, RH13)
  • Ilford (IG1-IG6)
  • Leeds City (LS1-LS5)
  • Lewisham (SE13)
  • Magherafelt (BT45, BT46)
  • Margate (CT7-CT9)
  • Rugeley (WS15)
  • Somerton (TA11)
  • South Ockendon (RM15)
  • South Woodford (E18)
  • Upper Holloway (N7)
  • Wandsworth (SW18)
  • Wellington (TA21)
  • Widnes (WA8)